Welcome to the Robertson Worldwide Warranty Support page!
Our goal is to provide customers with the best possible service. Please follow these 3 easy steps to submit your warranty claim.
Review the Robertson Warranty Statement to verify that your product is covered under warranty.
Please provide all the information requested in our warranty claim form.(PDF).
(If you are not sure which version (how leads exit ballast) your ballast is, click on the Version Sheet [PDF].)
Submitting a completed form aids in timely processing of your warranty claim. If you need assistance, you may contact Robertson's Warranty Department at 800-323-5633, and dial 5 for the Warranty Department.
If you have verified the date code (see examples below) information and are certain that the product is defective and has not been abused or operated improperly, submit the warranty claim form.(PDF) to Robertson Worldwide. You can email the completed form to firstname.lastname@example.org or print the form and fax it to the Warranty Department at 877-388-2420.
Note: Identifying the Lot Code